Saturday, October 22, 2011

Social Commerce - my view

What is Social commerce?

Social commerce is a another dimension of e-commerce. With the social media interaction and user contributions in its side, it will promote/drive online user to buy and sell products or services.

Why it gets big hype in recent timings?
E-commerce sites target the big user bank in social networking sites like Facebook, Twitter etc. E-commerce sites want to drive traffic to their site with these platform which they can convert as a purchase.

Why Facebook is in the top compared to other sites?
It's because of its user bank -
More than 800 million active users
Average user has 130 friends
More than 70 languages available on the site
More than 7 million apps and websites are integrated with Facebook
More than 350 million active users currently access Facebook through their mobile devices
Data from http://www.facebook.com/press/info.php?statistics

Which industries are getting hot?
Fashion (Clothing & shoes) , Electronics (which includes mobile phones, tech gadets)

How I see its different from traditional E-commerce?
  • Group Buy – With friends and family, I can buy and make them buy.Buying something together.
  • Advise - I can get friend's advice on a prospective purchase. Same I can provide too.
  • Recommend/Review - suggesting a specific item to a friend who is looking for one with some review.
  • Share - Something like show off, what I own
  • Trust - Trust will be/can be created not only by item description but from my friends and family.
Readymade Solutions:
IBM social commerce, Microsoft Commerce

Though we can say solutions, but it has to be tied with different departments Marketing, Analytics, PR etc

Prediction: $30billion revenue from social commerce market in 2015

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